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Global-e FAQ

What is the Global-e integration to Bookkeep do? ​

Bookkeep can book daily entries from Global-e to your accounting platform from the Global-e weekly Reconreport sent to your email box.

What does this summary look like? ​

Here is an example daily summary.

a daily summary entry from bookkeep for Global-e.

The Global-e reconreport as, well as the orders in Shopify, contain the taxes and duties in the price, do you back that out? ​

Yes, as you can see in the above entry we allow you to book product revenue ex duties and taxes. You will be able to see a separate line for the duties included in price. If you book the "Duties paid by customer" and the "Duties and Taxes Paid" it will net out to the amount, if any, the business needs to pay above what was paid by customers.

Is there a reconciliation to Shopify for these orders? ​

Yes we attach a spreadsheet report to your journal entry with a reconciliation to Shopify that looks like this below and allows you to see totals for each order and how it compares to the order in Shopify. We also have a link for you to view the order in Shopify.

How do I get started sending in this report? ​

Open the entity in Bookkeep and go to Settings → Bookkeep Email. You have two options, and both end up in the same place:

  • Email it. Send the un-altered reconreport as an attachment to the entity's Bookkeep email address shown on that page.
  • Upload it. On the same page, choose the file under Upload a File and click Upload. Accepted types are .xlsx, .xls, .csv, .pdf and .zip, up to 100 MB. The upload is recorded under your name.

Either way the file is scanned, stored and processed, and it appears in the Received Files list on that page. The daily entries show up in your activity view within a few minutes.

note

The Global-e connection is created from your first file. It does not appear under Connections → Apps until Bookkeep has received a reconreport by email or upload. Once it is there, map it to your accounting platform like any other connection.

How will this reconcile to the deposit I get from Global-e each month? ​

You will need a clearing account for Global-e where you will book the summary line "due from Global-e". Then, the total of the 7 days will equal the amount deposited from Global-e. Be sure to book the deposit to that clearing account and not to revenue.

How do I make sure I am not double booking the orders from Shopify?​

Global-e orders are also placed in Shopify, usually in your regular "Online Store" channel, so they must be left out of the Bookkeep summary for Shopify. You can do this yourself from the Shopify connection:

  1. Go to Connections → My Apps, find your Shopify connection and click Configure.
  2. In Exclude orders by tender type, select the Global-e tender types, typically global-e payments and global-e onsite payments.
  3. Click Save.

The Shopify Settings modal in Bookkeep with the Exclude orders by tender type field

The connection card then shows an Excludes line listing the Global-e tender types, and every channel segment under that Shopify connection follows the setting. It applies to journal entries generated from then on; to apply it to dates that were already posted, refresh those entries from Activity. See Shopify: Exclude Orders by Tender Type for the full details, including what still reaches your Shopify Payments deposit entries.