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Failed Journal Entry Notifications

Overview​

Failed Journal Entry Notifications are automated alerts that occur when Bookkeep is unable to successfully post a journal entry to your accounting platform (QuickBooks, Xero, Zoho, etc.). These notifications are designed to help you quickly identify and resolve issues that could impact the accuracy and completeness of your financial data.

Why Journal Entries Fail​

Journal entries may fail to post for various reasons, including:

  • Missing Account Mappings: Required accounts haven't been properly mapped in Bookkeep
  • Incomplete Cost Data: Missing or incorrect cost information for products/variants
  • Connection Issues: API connection problems between Bookkeep and your accounting platform
  • Accounting Platform Restrictions: Such as closed accounting periods
  • Permission Issues: Insufficient user permissions for creating journal entries

Notification Features​

When a journal entry fails to post, you'll receive a notification that includes the following:

  • Date: The date impacted
  • Platform: The affected sales channel (Shopify, Amazon, Square, etc.)
  • Error Details: Specific error message causing the failure
  • Recommended Actions: Actions to resolve the issue, e.g. map, post, add costs, etc.

Best Practices​

  • Regular Monitoring: Check notifications daily to prevent backlog of failed entries
  • Immediate Resolution: Address failed journal entries promptly to maintain accurate financial reporting
  • Pattern Identification: If you notice recurring failures, contact Bookkeep support for assistance with systematic issues

Additional Support​

If you're unable to resolve a failed journal entry using the provided actions, please contact Bookkeep Support for assistance. Our team can provide further guidance specific to your accounting setup and platform.

Examples​

In the case below, the accounting platform needs to be reconnected.

Bookkeep notification - reconnect accounting

In the following case, the chart of accounts mapping is incomplete.

Bookkeep notification - mapping incomplete

In the final case, the customer is using the Bookkeep COGS feature and variants are missing costs.

Bookkeep notification - missing COGS costs

If you have any questions, please contact support@bookkeep.com.